Emerging Global Services delivers hybrid AI contact center solutions that combine intelligent automation with human expertise.
How it works: Our AI handles routine customer inquiries instantly – appointment scheduling, basic troubleshooting, insurance verification, and common questions. When calls require empathy, complex problem-solving, or specialized knowledge, our 2,000+ bilingual agents in Mexico step in seamlessly.
This hybrid approach gives you the efficiency of automation without sacrificing the human touch that builds customer relationships and drives satisfaction.
What we do: Customer service, IT technical support, and healthcare patient scheduling for companies across North America. We specialize in industries where both speed and empathy matter – healthcare systems, radiology practices, MSPs, and telecom providers.
Where we operate: Headquartered in Phoenix with operations in Hermosillo, Mexicali, and Chihuahua, Mexico. Our nearshore strategy provides cultural alignment, time zone compatibility, and cost advantages while maintaining exceptional service quality.
Our results: Clients see significant improvements in response times, patient satisfaction scores, and operational costs. One healthcare client achieved a 12% drop in appointment cancellations within 60 days. Another improved patient satisfaction by 40% over nine months.
Founded in 2013, we’ve spent over a decade proving that the future of customer service isn’t AI versus humans, it’s using both for better outcomes.
