Artificial Intelligence is by far the most in-demand solution required by contact centres across the UK, according to our exclusive research.
The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on September 8th & 9th in Manchester.
Delegates registering to attend the event are asked which areas they needed to invest in during 2025/26 and beyond, with a whopping 83% looking for AI solutions.
General Call Centre Technology and Automated Customer Satisfaction Surveys were second and third, with a 50% share of delegate requirements each.
Contact Centre & Customer Services Summit: Most in-demand products & solutions 2025/26 (Top 10):
- Artificial Intelligence
- Call Centre Tech
- Automated Customer Satisfaction Surveys
- Customer Experience Surveys
- Benchmarking
- Business Performance Improvement
- Managing Omnichannel Interactions
- Self Service
- Agent Coaching & Monitoring
- Business Intelligence
To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.
