8th & 9th September 2025
Hilton Deansgate, Manchester
April 2026 to be confirmed
Radisson Hotel & Conference Centre London Heathrow

May 2025 is Social Media Month on Contact Centre Briefing: Here’s how to get involved!

Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in May we’re focusing on Social Media solutions.

Itโ€™s all part of our โ€˜Recommendedโ€™ editorial feature, designed to help customer care industry buyers find the best products and services available today.

So, if youโ€™re a supplier of Social Media solutions and would like to be included as part of this exciting new shop window, weโ€™d love to hear from you – for more info, contact Mark Connell on m.connell@forumevents.co.uk.

Here are the areas weโ€™ll be covering, month by month:

May – Social Media
Jun – Artificial Intelligence
Jul – Virtual Call/Contact Centres
Aug – Training & Development
Sep – Knowledge Management
Oct – Web Self Service/Chat
Nov – Display Boards
Dec – CRM
Jan – Agent Coaching & Monitoring
Feb – Analytics
Mar – Call Centre Technology
Apr – Automated Customer Satisfaction

For more information on any of the above, contact Mark Connell on m.connell@forumevents.co.uk.

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