Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring top the list of solutions the UK’s leading industry professionals are sourcing for 2024/25, according to our exclusive research.
The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on September 9th & 10th in London.
Delegates registering to attend the event are asked which areas they needed to invest in during 2024/25 and beyond.
The Top 3 rankings represent no change in requirements from 6 months ago, though Self-Service has made it into the Top 5, replacing Knowledge Management.
Contact Centre & Customer Services Summit: Most in-demand products & solutions 2024/25 (Top 10):
- Artificial Intelligence
- Call Centre Tech
- Agent Coaching/Monitoring
- Automated Customer Satisfaction Surveys
- Self Service & Webchat
- Staff Wellbeing
- Knowledge Management
- CRM
- Customer Insight Analysis
- Staff Incentives & Motivation
To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.
