6 ways to reduce AHT in multichannel contact centres…
The leading provider of cloud-based contact centre solutions, Intelecom, has compiled an essential guide on how industry professionals can effectively manage Average Handle Time (AHT) in multichannel contact centres. As the VP of Product and Marketing, Thomas Rødseth details, the frequent discussions of customer effort and customer experience management, it is imperative for all service managers to improve on efficiency; as well as recognising the importance of centre performance measures such as AHT. […]
