Q&A: Alok Kulkarni, CEO, Cyara Solutions
In July, Cyara Solutions published the results of a survey it conducted with Frost & Sullivan analysing Operational Customer eXperience (OCX) in contact centres around the world. The report highlighted a number of challenges across the companies surveyed, with retaining Customer Satisfaction as the priority. We recently caught up with Cyara CEO Alok Kulkarni to ask […]
