8th & 9th September 2025
Hilton Deansgate, Manchester
6th & 7th May 2026
Radisson Hotel & Conference Centre London Heathrow

Fast, accurate analytics vital as call centres adapt to ‘new normal’ of WFH

The immediate provision of accurate speech analytics is becoming increasingly vital as contact centres increasingly look to maintain WFH operational models. That’s the view of leading call centre solution provider Avoira which is anticipating heightened interest in the technology from delegates attending the virtual Contact Centre and Customer Services Summit on the 16th November. The […]

Fast call centre analytics ‘vital’ in the new WFH normal

The immediate provision of accurate speech analytics is becoming increasingly vital as contact centres increasingly look to maintain work from home (WFH) operational models. That’s the view of leading call centre solution provider Avoira, which is anticipating heightened interest in the technology from delegates attending the virtual Contact Centre & Customer Service Summit. The company […]