8th & 9th September 2025
Hilton Deansgate, Manchester
April 2026 to be confirmed
Radisson Hotel & Conference Centre London Heathrow
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Welcome to the new-look Call Centres Briefing

Call Centres Briefing

We’re delighted to introduce the Call Centres Briefing (formerly eConnect for Call Centres) – your one-stop source of customer care news, in-depth analysis, events and jobs. The Call Centres Briefing is brought to you by Forum Events, the company behind the enormously popular Call Centre & Customer Services Summit – a highly-focused event that brings customer care professionals and key industry solution […]