RSPCA renews Capita deal until 2022
The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has entered into a renewed contract for call centres services with Capita until 2022. Capita will continue to provide the RSPCA’s national contact centre, handling more than a million calls each year, providing support for animal cruelty incidents of which 149,000 were investigated in […]
BA looks to outsource call centres to Capita
British Airways has started talks with Capita to outsource its Manchester and Newcastle call centres as the IAG-owned airline looks to cut more costs. The move is likely to create controversy, especially after the IT issue that besieged the company recently and left 75,000 passengers stranded. Accusations of cost-cutting and outsourcing of IT services were […]
