CCaaS demand set to hit $17.8bn by end of the decade
The Global Contact Centre as a Service (CCaaS) market is expected to generate $17.83 billion by the end of 2029, up from $4.73 billion in 2022. The big prediction comes in a new report for ResearchAnMarkets, which says as businesses increasingly embrace digital technologies and channels, there’s a growing need to modernise their contact centre […]
The Rise of Contact Centre as a Service (CCaaS): Flexibility hosted in the cloud
Contact Centre as a Service (CCaaS) represents a paradigm shift from traditional, on-premise contact centres to cloud-based solutions. Offering flexibility, scalability, and advanced technological capabilities, CCaaS has rapidly gained traction among businesses seeking to enhance their customer service experience. With CCaaS demand set to reach £19.8bn by 2031, let’s explore its implications for businesses and […]
CCaaS demand to push market to $19.8bn by 2031
The Contact Center as a Service (CCaaS) market was worth $4.3 billion in 2021, and is estimated to reach $19.8 billion by 2031, growing at a CAGR of 16.8% between 2022 and 2031. That’s according to a new report published by Allied Market Research, Contact Center as a Service (CCaaS) Market, which says the automatic call distribution […]
Puzzel ranks top 3 among Frost & Sullivan’s European CCaaS providers
Puzzel has been ranked in the top 3 for European CCaaS providers for 2020 by Frost & Sullivan, highlighted for their innovative products, and the vigour with which they embrace new technology and megatrends. Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need […]
COVID-19: A catalyst for change in the contact centre
By Martin Taylor, Deputy CEO and Co-Founder, Content Guru When COVID-19 caused mass lockdown across the UK, nearly every single organisation was required to send its employees home to work remotely, or face having to close business operations entirely. There is no escaping the monumental impact that COVID-19 is having and will continue to have […]
Coronavirus: CCaaS from Home
By Content Guru COVID-19 is spreading, and nobody knows how the situation is going to develop. Governments around the world are responding to the situation with bans on public gatherings and travel, and even quarantining whole cities. The impact on business is already huge. Dozens of factories, schools, and offices around the world have closed, […]
