Preparing the care sector for digital transformation with SaaS
The digital transition is underway, with telecom providers working together to cease the Public Switch Telephone Network (PSTN) and switch over to voice over internet protocol (VoIP). This is already having a transformative impact on health, housing and social care service provision. Gavin Bashar, UK Managing Director at Tunstall Healthcare, shares insight into Software as […]
Transforming social care: Adopting the right tech
Pressures already in the system, and projections of rising demand for services from an ageing population, means technology will need to play an increasingly important role in helping to expand capacity in the care system to meet these growing challenges. Gavin Bashar, UK&I MD at Tunstall Healthcare, discusses how technology can help local authorities and […]
INDUSTRY SPOTLIGHT: Infobip global cloud communications
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]
Firstsource hires again after Belfast job cuts
Call centre giant Firstsource has announced that it will be recruiting new staff to work at its Londonderry site – just weeks after announcing job cuts at its operation in Belfast. With an HQ in India, the company employs 27,000 people in 44 call centres worldwide, with over 1,500 being based in Northern Ireland. During […]
