8th & 9th September 2025
Hilton Deansgate, Manchester
6th & 7th May 2026
Radisson Hotel & Conference Centre London Heathrow

REPORT DOWNLOAD: The FCA’s new Consumer Duty

The number of customers turning to social media platforms to express their grievances reportedly tripled between 2017 and 2020 It is vital that organisations expand their use of social media channels to deliver a more effective customer experience. However, with the FCA’s new Consumer Duty regulation replacing Treating Customers Fairly, there is now an even […]