CCaaS demand set to hit $17.8bn by end of the decade
The Global Contact Centre as a Service (CCaaS) market is expected to generate $17.83 billion by the end of 2029, up from $4.73 billion in 2022. The big prediction comes in a new report for ResearchAnMarkets, which says as businesses increasingly embrace digital technologies and channels, there’s a growing need to modernise their contact centre […]
The Rise of Contact Centre as a Service (CCaaS): Flexibility hosted in the cloud
Contact Centre as a Service (CCaaS) represents a paradigm shift from traditional, on-premise contact centres to cloud-based solutions. Offering flexibility, scalability, and advanced technological capabilities, CCaaS has rapidly gained traction among businesses seeking to enhance their customer service experience. With CCaaS demand set to reach £19.8bn by 2031, let’s explore its implications for businesses and […]
