Raising the Standards in Contact Centres: A Vision for the Industry
By CCMA In today’s world, contact centres are more than just support hubs—they are the primary connection between customers and brands. Yet, despite their essential role, contact centres don’t always receive the recognition they deserve within organisations. I believe this is an area ripe for change, and raising standards across the industry will play a […]
Contact Centre Standards Framework unveiled by CCMA
The CCMA (Call Centre Management Association) has launched a Contact Centre Standards Framework, designed to provide contact centres with a pathway to higher performance and operational excellence. It says the Framework will drive forward industry standards bat a time when the fast-paced business landscape means contact centre operations face continued pressure to deliver unparalleled customer […]
