148 million extra customer support calls: How the cost of living crisis is impacting customer care
UK households will make an extra 148 million customer service enquiries this year as the cost-of-living crisis continues and consumer spending tightens. That’s according to analysis by Firstsource Solutions, which says higher interest rates, inflation, and rising energy costs mean UK households are more likely to cancel subscriptions, downgrade packages, query bills and charges, and […]
