Industry Spotlight: ‘Customer of the Future’ report details expected consumer self-awareness within the next decade…
According to new research conducted by The Institute of Customer Service, the current indecisiveness of the country’s economic and political landscape will present a further opportunity to empowering to a ‘new breed’ of customer. Determining 12 key ‘factors of change’ expected to outline the business landscape in 2025, the ‘Customer of the Future’ report also highlights a series of potential scenarios facing UK organisations and suggests […]
