GUEST BLOG: Getting the customer service basics right
Mike Nolan, CEO of Customer Service of the Year, on why getting the basics right has never been more important… Cast your mind back to those halcyon days when customer service seemed so simple. Long before chatbots were conceived, when artificial intelligence was still in its infancy, and when social media hadn’t come along and […]
Register now for Customer Service of the Year…
Customer Service of the Year is now open for 2018 entries! Head over to csoy.co.uk to see what the awards can offer you, including a detailed research report, personalised debriefs, and a true understanding of how your customers really feel about you. Plus, there’s an exclusive discount for Call Centre & Customer Service Summit attendees. […]
