8th & 9th September 2025
Hilton Deansgate, Manchester
6th & 7th May 2026
Radisson Hotel & Conference Centre London Heathrow

Getting to know you: Paula Constant, Woven CEO

With a creative workforce, tech know-how and a bespoke approach, Woven is transforming customer-services. We caught up with CEO Paula Constant to find out more about the secrets of the company’s success… Woven is on a mission to deliver excellent customer service. They provide a range of premium companies with bespoke people- and technology led […]

Amazon still top of UK customer satisfaction index

Amazon is still number one in the UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service. With a customer satisfaction score of 86.7 points (out of 100) this is the sixth consecutive time consumers have rated Amazon number one. Eight non-food retailers make up this year’s top 20, and the retail sector […]