Banking on security: Keeping customer data secure in financial services
Simon Hill, Legal & Compliance, Certes Networks The protection of sensitive data in line with regulations, both for banks and other financial services organisations, is currently a big challenge. The way these organisations operate has changed dramatically in recent years, due mostly to the fact that financial institutions are not only heavily regulated by data privacy […]
GRS predicts five ‘rapid’ trends for call centres in 2017…
Global Remote Services (GRS) has come up with five trends set to transform the call centre industry next year with the assistance of industry analyst Peter Ryan. Acknowledging that Brexit and continued digitalisation will potentially bring many new opportunities to the sector, both parties claim: Self-serve will grow with chatbots, apps and mobile: By 2020, […]
