Top contact centres shine at the ECCCSA Awards 2024
The European Contact Centre and Customer Service Awards (ECCCSA) 2024 have celebrated excellence across the customer service and contact centre industry in a ceremony held in London. The awards, renowned as the most prestigious in the sector, recognised outstanding achievements by organisations, teams, and individuals who have set new benchmarks in delivering exceptional customer experiences. […]
European Contact Centre & Customer Service Awards (ECCCSA) 2022 – Winners are revealed!
Ukraine contact centre outsourcer Simply Contact was among the winners at the European Contact Centre & Customer Service Awards (ECCCSA) 2022, receiving a standing ovation for its Gold win in the Best Crisis Management Approach category. Germany’s Home Shopping Europe won Most Effective Deployment of Artificial Intelligence. The judges said “this was a very impressive bot […]
ECCCSAs: 20 years in the making
It’s 20 years since the first edition of the European Contact Centre and Customer Service Awards was launched. The industry was in its relative infancy and the awards evening was a comparatively small affair. These days the awards are not only the longest running in the European customer contact industry but they are the largest […]
TTEC win 2 top awards at the 2019 ECCCSAs
TTEC has won 2 awards in recognition of delivering customer experience excellence at the European Contact Centre & Customer Service Awards (ECCCSAs), held in London. TTEC Krakow was awarded the prestigious “Outsourced Contact Centre of the Year” for the best outsourced European centre with an efficient and effective customer and colleague focused operation. In addition, […]
AWARDS: The ECCCSA winners revealed
The European Contact Centre and Customer Service Awards, now in its 19th year and hosted by boxing legend Frank Bruno (pictured, above), has recognised companies including Ageas, Gousto, Microsoft, Sberbank, Sky, Teledirect Europe and Teleperformance amongst its winners for 2019. Teleperformance had a great night picking up Best Pan-European Contact Centre, with its Greek operation […]
Ventrica wins Gold at ECCCSAs
Southend-based customer management outsourcer Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at the European Contact Centre & Customer Service Awards 2017 (ECCCSAs). Founder and Managing Director of Ventrica, Dino Forte commented: “We are absolutely thrilled and honoured to win Gold in this category. I am so proud of all the team […]
Ventrica expands contact centre to meet omnichannel service demands…
Continuing an ‘impressive growth period’, Ventrica will be introducing a new contact centre ‘penthouse suite’ due to the increased demand for its omnichannel customer service offerings. The Southend-on-Sea based outsourced centre will open a roof-top wing, 19,000 sq ft site in 2017, expanding its current workforce of 280 agents to 480 full and part-time staff within the next year, and plans for an additional site […]
