TTEC makes waves with European expansion
TTEC has signalled its intentions in Europe and the wider EMEA region with new clients across the technology and manufacturing industries, key local exec appointments and the hiring of 50 new employees at its Sofia facility. The latter location is now providing multi-lingual on-call support with SLA compliance, service desk response, customer care and growth […]
NICE move by BT
Telecoms giant BT Group has chosen NICE software to replace its previous recording and workforce management (WFM) solutions, implementing NICE WFM, Nice Engage and Nexidia Analytics across the group within the next three years. Working towards improved customer services experience, ensured regulatory compliance and optimised total cost of ownership, BT undertook a selection process that […]
