EvaluAgent and Puzzel form strategic alliance to strengthen growth and support shared product visions
Puzzel, the leading European provider of cloud contact centre solutions, has announced the signing of a new strategic alliance with EvaluAgent, a leading Quality Assurance and Performance Management platform. As a result of the alliance, EvaluAgent’s technology will be integrated into the Puzzel’s Cloud based Customer Service Platform, designed to directly address some of the […]
FREE SOFTWARE: EvaluAgent launch free quality monitoring software
Currently managing your Quality Monitoring on spreadsheets? EvaluAgent has launched a free version of their cloud-based Quality Monitoring software that helps Contact Centres evaluate, coach and engage their front line. Packed with features and free for up to 50 agents, click below to learn more. https://info.evaluagent.com/free-quality-monitoring-software
EvaluAgent: Unhappy call centre workers costing UK economy £2.3 billion…
Partnering with ContactBabel and basing its research on the UK Contact Centre HR & Operational Benchmarking Report, the provider of workforce management software, EvaluAgent, has calculated that unhappy call centre employees are costing the UK economy an estimated £2.3 billion every year. Managing director at EvaluAgent, Jaime Scott, said: “A major challenge faced by many […]