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EvaluAgent

EvaluAgent and Puzzel form strategic alliance to strengthen growth and support shared product visions

960 640 Guest Post
Puzzel, the leading European provider of cloud contact centre solutions, has announced the signing of a new strategic alliance with EvaluAgent, a leading Quality Assurance and Performance Management platform.

As a result of the alliance, EvaluAgent’s technology will be integrated into the Puzzel’s Cloud based Customer Service Platform, designed to directly address some of the biggest workforce engagement and optimisation challenges contact centres face as a result of the Covid-19 pandemic.

FREE SOFTWARE: EvaluAgent launch free quality monitoring software

960 640 Stuart O'Brien

Currently managing your Quality Monitoring on spreadsheets? EvaluAgent has launched a free version of their cloud-based Quality Monitoring software that helps Contact Centres evaluate, coach and engage their front line.

Packed with features and free for up to 50 agents, click below to learn more.

https://info.evaluagent.com/free-quality-monitoring-software

EvaluAgent: Unhappy call centre workers costing UK economy £2.3 billion…

800 450 Jack Wynn

Partnering with ContactBabel and basing its research on the UK Contact Centre HR & Operational Benchmarking Report, the provider of workforce management software, EvaluAgent, has calculated that unhappy call centre employees are costing the UK economy an estimated £2.3 billion every year.

Managing director at EvaluAgent, Jaime Scott, said: A major challenge faced by many is delivering a great experience to customers that are more demanding and vocal than ever. As the call centre continues to play an increasingly important role in the customer experience, customer service leaders need to invest not only in CX technology but also in technology that engages, motivates and empowers the humans behind the technology.”

Read more on the research here