First Direct tops latest UK Customer Satisfaction Index
Banking provider First Direct has topped the UK Customer Satisfaction Index (UKCSI), with a customer satisfaction score of 86.7 (out of 100). The UKCSI, published today by The Institute of Customer Service, is produced twice a year and rates customer satisfaction at a national, sector and organisational level across 13 sectors – incorporating the views […]
Which? customer service poll reveals 2017 best and worst brands
Consumer watchdog Which? has revealed its best and worst brands for customer service, with First Direct, Lakeland and Lush all topping the polls for 2017. The survey, carried out with more than 3,000 Which? customers, found that First Direct ticked all the right boxes when it came to customer service, finishing ahead of cosmetics retailer […]
