8×8 integrates with Google’s Contact Centre AI
8×8 has announced its integration of 8×8 Content Centre with Google Cloud’s new Contact Centre AI The Google platform combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. “Contact Centre AI empowers enterprises to use AI to augment and improve their contact centres,” said Rajen Sheth, […]
How AI could change your contact centre
Thomas Rødseth, VP of marketing and product at Oslo cloud-based contact centre Puzzel explains how AI could change contact centres in the future… The roar has become louder over the last 12 months. Artificial Intelligence (AI) is coming and it will change everything. It’s been a gift to editors, bloggers, Ted talk speakers and conference […]
Voxpro acquired by Canadian giant Telus International
Cork-based Voxpro has been snapped up by Teuls International for an undisclosed figure. Voxpro, which employs 2,700 people worldwide, provides high-end call centre services to tech companies, including Airbnb and Google. The company, owned by husband and wife team Dan and Linda Kiely, boasted revenues of E33 million and profits of E3 million as of […]
