IBM and Lenovo partner on blockchain-powered customer services
IBM is providing Lenovo’s Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide. The multi-year agreement continues to build on the IBM-Lenovo relationship that began in 2005. According to IBM research, more than $1 trillion is spent on 265 billion customer service calls each year industry-wide, with 50% of […]
Outdated practices at call centres increasing security risks
A new survey by Semafone has revealed that 70% of contact centres require customers to read sensitive data aloud, increasing risks and compromising security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data […]
