A third of workers think their jobs are at risk from automation
New research has found that one in three (37%) employees consider their current job to be at risk from automation and digital transformation. HR software provider CIPHR has compiled a list of the occupations that are the most and least likely to be replaced by technology or machines, based on the results of a survey […]
Taskforce created to help Tesco call centre staff
A taskforce has been created by the Welsh Government in a bid to help find Tesco call centre workers new jobs. Up to 1,100 jobs are set to go at Tesco’s Maes-Y-Coed Road, Cardiff call centre. Economy Secretary Ken Skates said the taskforce would involve key players “gathered around one table” and would be set […]
BA to ‘outsource more than 1,000 UK call centre jobs’…
A spokesman for British Airways (BA) has confirmed that the airline is considering outsourcing its UK contact centre operations in a bid to reduce costs at its Manchester and Newcastle sites. Branded “a slap in the face” to its employees by the trade union, Unite, BA – owned by International Airlines Group – has reportedly already asked outsourcing firms to assess the two call centre sites […]
