ANALYTICS MONTH: From enhanced customer insights to better QA – How AI and machine learning are impacting contact centre analytics
Artificial Intelligence (AI) and Machine Learning (ML) are pioneering a significant analytics revolution for contact centres. These advanced technologies are transforming the way contact centres operate, offering unprecedented insights into customer behaviour, enhancing service quality, and driving operational efficiency. Here’s an exploration of how AI and ML are at the forefront of the analytics revolution in […]
