Are you frustrated by the lack of collaboration between the big tech companies and their workplace technology?
By Rob Quickenden, CTO, Cisilion Well, all that is about to change when it comes to workplace collaboration. Microsoft might dominate with Microsoft 365 and Teams, but there are still many companies that have huge investments in other meeting platform technology like Cisco Webex and Zoom. For years Cisco dominated enterprise video, but since the […]
NICE CXone now available natively on Azure
NICE has expanded its partnership with Microsoft, delivering CXone on Azure to create what it says will be frictionless, personalised digital customer experiences. NICE has received Top Tier status, Microsoft’s highest level partner designation, for Azure IP Co-sell driving deeper collaboration and a strong go-to-market momentum. The partnership leverages the power of CXone to help organizations […]
Microsoft unveils Digital Contact Center Platform
Microsoft says its new Digital Contact Center Platform will give users modern digital tools to engage customers across voice, video, and other digital engagement channels — powered by Microsoft Dynamics 365, Microsoft Teams, Microsoft Power Platform and Nuance. The platform brings together a comprehensive yet flexible solution for contact centers, delivering best-in-class AI that powers […]
Microsoft launches Dynamics 365 AI Solutions for customer care
Microsoft has used its Ignite conference to unveil several products aimed at making Artificial Intelligence (AI) more accessible to organisations, developers and individuals. The company has been using its chatbot solution for its own customer care in the US since earlier this year, with the virtual agent handling 650,000 sessions per week. Now Microsoft is […]
New App to ‘Aggressively’ Change Workforce
A mobile call centre app is aiming to remove the need of computer terminals for employees without risking data security. The Verint Mobile Work View looks to allow employees constant access to workplace information regardless of time or location. With a main goal of removing the reliance on computers and web browsers, the app will […]
