5 trends transforming Call Centres in 2017
The Call Centre industry is “evolving at a very rapid rate”, according to leading industry analyst Peter Ryan. “Whether it is new technologies, alternative points of delivery or taking on the growing multitude of channels needed to communicate with today’s mobile consumer, enterprises need reliability and quality,” he claims, whilst offering his predictions for 2017 […]
Positivity Pays in 2017
Almost three quarters of Brits anticipate a more positive 2017 than 2016, which could see an increase in public spending. A study by the Institute of Customer Service showed customers are 69% more likely to spend if they are surrounded by positivity, which could lead to good news for businesses as 73% expect this […]
