Ofgem takes tough stance on customer service
![Ofgem](https://contactcentresummit.co.uk/wp-content/uploads/2017/08/Ofgem.jpg)
UK energy regulator Ofgem has told electricity firms to expect revenue cuts of £14 million if they don’t take steps to improve customer service. The body has informed the country’s electricity distribution network operators (DNOs) that their revenue could be cut following a review of how well they are dealing with new customers that request connections. Based […]