Guest Blog, Gail Partridge: Holding memorable conversations with your customers…
Delivering a first-class customer experience should be the number one priority for any brand – it really is that important. It affects perceptions and memories of a business, and encompasses everything a customer goes through with that company. The contact centre is an important part of this, often called into action when something with the […]
Industry Spotlight: PeopleTECH – how to get the most out of social media in contact centres…
The past decade or so has witnessed the astonishing rise of social media. It has changed the way we communicate with friends and family; how we consume news; how we share photos; how we look for a new job and much more – there are an estimated 1.65 billion active daily users on Facebook alone. […]
Guest Blog, Gail Partridge: Making self-service work for your call centre…
The idea that customers can manage their own customer queries almost sounds like a contradiction. However, self-service has become a growing trend in the call centre industry for some time now, and is set further increase its status as consumers look to adopt convenient customer experience solutions. Gail Partridge, consultant at PeopleTECH, examines how the […]
