GUEST BLOG: Immersive Support – Revolutionising customer interactions through Virtual and Augmented Reality
By Pole To Win Immersive technologies like Augmented Reality (AR) and Virtual Reality (VR) are revolutionising many industries and the way we conduct our day-to-day lives. With consumer uptake continuously rising, businesses are on the cusp of being able to assume that a significant proportion of their customers will have access to immersive tech capabilities. […]
GUEST BLOG: Speaking your customers’ language
By Pole To Win Multilingual support is essential in a global market. At a basic level, exceptional customer experience relies on exceptional communication. The underlying fundamental is exceptional, coordinated and consistent communication in all of your customers’ native languages. Making an assumption that all of your customers are able, willing or comfortable with communicating in […]
How agents with deep domain knowledge enhance your customer relationships
By Pole To Win International Domain Knowledge is a concept long lauded as a fundamental of effective software development. From analysts to developers, the importance of product understanding is stressed as critical to every stage of developing and supporting software. However, the appreciation of domain knowledge benefits all industries and services. Domain knowledge isn’t unique […]
GUEST BLOG: Integrated CX and QA – Drive engagement through uniting teams
Increasing productivity, efficiency and customer retention by aligning QA and CX teams in a multilingual, multidisciplinary environment, by By Pole To Win… Beginning as two separate entities, Quality Assurance (QA) and Customer Experience (CX) historically existed independently in software development and support services, but as customer engagement and retention have become increasingly important, companies have strived […]
