Semafone reshuffles pack ahead of US expansion
Semafone has appointed Gary E. Barnett to the role of CEO, replacing Tim Critchley who had been in the position since 2009, as the company prepares to expand its presence in the U.S. market. Barnett is recognised as an authority on contact center (CC) and unified communications (UC) technologies and solutions. With a 30-year track […]
Semafone predicts Brexit boom and a Bitcoin bounce for 2019
Semafone is taking an optimistic view of the outlook for the technology industry in 2019. CEO Tim Critchley, Global Solutions Director Ben Rafferty and Head of Information Security Shane Lewis, share their top tech predictions for this year: 1) Brexit – the voice of the tech sector will prevail Our view is that the pre-Brexit fog will […]
12 point guide for contact centres struggling with GDPR
Semafone has created a guide for contact centres to help them comply with the EU General Data Protection Regulation (GDPR). The guide was compiled with the help of four industry experts specialising in data security, GDPR, and contact centre technology and offers practical advice summarised in a 12 step path to compliance. Semafone cites research from […]
Outdated practices at call centres increasing security risks
A new survey by Semafone has revealed that 70% of contact centres require customers to read sensitive data aloud, increasing risks and compromising security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data […]
