INDUSTRY SPOTLIGHT: Altitude Software omnichannel solutions
Altitude Software is a global provider of omnichannel solutions that unify all customer interactions whilst providing an exceptional customer and agent experience. Altitude Xperience is a complete omnichannel cloud contact centre service that powers more effective and efficient multimedia communication between your organisation and your customers, and is applicable to all industries who focus on customer […]
Meet with Diabolocom at the Contact Centre & Customer Services Summit!
There’s only a few weeks left until the Contact Centre & Customer Services Summit! Let’s take advantage of this virtual event to enhance your customer interactions! Diabolocom‘s 100% cloud software can be integrated to your CRM in only a few minutes. Self-service, personalized messages, post-call workflows, … Are you ready to set up the best strategies […]
Modern ‘consumer-like’ software tools make happier customer service agents…
A new study conducted by Aspect Software – an industry leader in providing fully-integrated consumer engagement and workforce optimisation solutions – has determined that a more desirable software user interface can greatly improve agent performance. In association with Pelorus Associates, ‘The Aspect Agent Experience Study’, which polled 400 contact centre executives ranging from manager to […]
Telsis and Cirpack form technology-based partnership…
In a bid to deliver vast improvements to service intelligence offerings, the network intelligence solutions provider, Telsis has teamed up with cloud software company, Cirpack, to create an innovative technology and re-seller partnership approach for agents and service providers to protect their average revenue per user (ARPU), among other areas. Furthermore, by connecting with Telsis’ […]
