New security and Web Chat features set to complement Intelecom’s existing solutions…
The provider of cloud-based multichannel contact centre solutions, Intelecom, has introduced its latest set developments which will enhance its current strategy of placing information security management and quality at the top of its priority list. The new security features build additional resilience into the contact centre environment with the introduction of two-factor authentication and an […]
Guest Blog, Steve Ball: The 8 things millennials really want from customer service
Struggling to understand what makes your millennial customers tick? Here’s what they really want from your contact centre. It can sometimes be difficult to understand what constitutes a great customer experience for the millennial generation. We know about their lofty expectations, their habitual use of technology and their willingness to vote with their feet if […]
New Content Guru and Teleopti partnership to optimise customer engagement…
The communications integration provider, Content Guru and the workforce management solutions company, Teleopti, have announced their ‘best-in-class’ partnership by combining both services to improve customer engagement strategies in contact centres. A custom-built integration connects Teleopti’s WFM client with the dynamic agent environment within Content Guru’s award-winning storm® CONTACT™ solution, enabling contact centre and workforce managers […]
Xperedon launches new cloud-based solutions company…
The cloud-based software, IT and web development solutions provider, Xperedon, has introduced a new company, Umbrella Dev in a bid to ‘reflect its growing status’ as a leader of comprehensive cloud-based services for the business sector. The brand has reportedly invested more than $10 million in the development of flexible and ‘high-impact’ cloud-based software solutions […]
