GUEST BLOG: Why operators should be open to using flexible staff
Could a flexible workforce be right for your business? There are five key benefits for you to consider, says Coople… Matching and optimising your staffing levels to the business you are experiencing can be a challenge, especially when you need to maintain high standards throughout the customer experience. A flexible, adaptable workforce provides a solution. […]
EvaluAgent: Unhappy call centre workers costing UK economy £2.3 billion…
Partnering with ContactBabel and basing its research on the UK Contact Centre HR & Operational Benchmarking Report, the provider of workforce management software, EvaluAgent, has calculated that unhappy call centre employees are costing the UK economy an estimated £2.3 billion every year. Managing director at EvaluAgent, Jaime Scott, said: “A major challenge faced by many […]
Forum News: The hidden costs of exhibiting at trade shows…
Without the knowledge of other costs involved, the £2000 stand you’ve just booked at your industry trade show looks like a really inexpensive way of generating new business. But is it really justifiable? Assuming you have just bought a stand and shell scheme, you will still need to consider the following costs: Show services such […]
