8th & 9th September 2025
Hilton Deansgate, Manchester
6th & 7th May 2026
Radisson Hotel & Conference Centre London Heathrow

The Cloud – Debunking the myth

Cloud technology is not just for big business. While the costs, including implementation, may have pushed cloud solutions out of the investment scope of many small to medium sized companies in the past, that is no longer the case. Cloud technologies are now ubiquitous and affordable. The flexibility and cost model provides businesses of any […]

Making the move to cloud in contact centres: 3 key questions to ask

As organisations look to future-proof customer experience they are reviewing their contact centrestrategies with many turning to cloud-based technology for all-round agility. Magnus Geverts, VP Product Marketing and Management at Calabrio, shares his top tips for a smooth and successful transition to a cloud-first approach…   As economies recover following the Coronavirus Pandemic cloud-based contact centres will […]

INDUSTRY SPOTLIGHT: Infobip global cloud communications

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]

Meet with Diabolocom at the Contact Centre & Customer Services Summit!

There’s only a few weeks left until the Contact Centre & Customer Services Summit! Let’s take advantage of this virtual event to enhance your customer interactions! Diabolocom‘s 100% cloud software can be integrated to your CRM in only a few minutes. Self-service, personalized messages, post-call workflows, … Are you ready to set up the best strategies […]