Tourism customer service praised as bank performance highlighted
Average customer satisfaction for the tourism sector remains above the UK average in the latest UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service, but the country’s banks have had mixed performances highlighted in separate data published by the government. A score of 80.3 out of 100 for the tourism sector in […]
Industry Spotlight: Customer satisfaction in telecoms industry ‘on the up’, despite remaining the lowest ranked sector…
Continuing the ‘ongoing upward trend’ in satisfaction since 2011, overall customer satisfaction in the telecoms sector has reportedly increased in the last 12 months, according to the UK Customer Satisfaction Index (UKCSI) published by The Institute of Customer Service. The UKCSI, which analyses customer satisfaction levels across 13 ‘key’ industries, has given the UK telecoms sector a customer satisfaction rating of 72.9 out of […]
Industry Spotlight: ‘Customer of the Future’ report details expected consumer self-awareness within the next decade…
According to new research conducted by The Institute of Customer Service, the current indecisiveness of the country’s economic and political landscape will present a further opportunity to empowering to a ‘new breed’ of customer. Determining 12 key ‘factors of change’ expected to outline the business landscape in 2025, the ‘Customer of the Future’ report also highlights a series of potential scenarios facing UK organisations and suggests […]
