Top 3 predictions for contact centres in 2020
Rapid change in the contact industry may seem overwhelming but a great place to start 2020 is with people, partners and technology. That’s the message from Puzzel‘s Thomas Rødseth as we welcome in a new decade… With so much happening in the contact centre world, the thought of planning ahead can be daunting and 2019 […]
6 ways to reduce AHT in multichannel contact centres…
The leading provider of cloud-based contact centre solutions, Intelecom, has compiled an essential guide on how industry professionals can effectively manage Average Handle Time (AHT) in multichannel contact centres. As the VP of Product and Marketing, Thomas Rødseth details, the frequent discussions of customer effort and customer experience management, it is imperative for all service managers to improve on efficiency; as well as recognising the importance of centre performance measures such as AHT. […]
