The five common Contact Centre issues that can lead to losing customers
By Jabra Here’s the bad news: there are five issues common to Contact Centres that could cause you to lose 9 out of 10 customers. However, the good news is that once these issues are addressed you can make your top performing agents almost twice as productive as their least industrious counterparts – which will […]
6 tips for improving contact centre performance
Customer experience might be one of the trickiest aspects of a company’s overall performance. If it isn’t done right, then your business runs the risk of losing both clientele and money, and of earning a bad reputation in the process. One environment in which quality customer experience matters most is your company’s contact centre. It […]
8 ways to re-energise customer service
Turning customer interactions into opportunities is easier than you think, according to Colin Hay, vice president of sales at contact centre Puzzel. The trick, he says, is to keep it simple and to give contact centres the ‘wow’ factor with some quick and easy wins. “Improving customer satisfaction and turning every interaction into an opportunity […]
Forum Insight: 5 top tips to successfully closing big money deals…
There are a number of viable reasons as to why decision-makers across a broad range of sectors ultimately lose out on big money deals; many overlooking the simplest of techniques that can either make or break a business relationship. Here, we break down the fundamental tips to help you sell your services… Let the client […]
Forum News: 10 ways to succeed at networking events…
Walking into an event room full of people you don’t know can be a scary experience. However, there are proven ways to conquer this fear and make networking an enjoyable and a useful process to do business. Here, we share 10 of the best practices to eradicate those networking nerves. 1. Plan ahead: Try to […]
