TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer
TTEC has welcomed Alistair Niederer to the organisation as senior vice president, head of Europe, Middle East & Africa (EMEA) region. TTEC is investing heavily in EMEA to capitalise on the momentum it demonstrated last year, with record sales and growth. “TTEC is fortunate to have an established global leader like Alistair to grow our […]
TTEC launches T-NOW COVID-19 business solutions
TTEC has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that it says makes CX continuity possible in days rather than weeks. As the world has responded to government mandates and people have transitioned to being confined to their homes, TTEC says there has been a massive effort to rapidly […]
TTEC announces new contract win with Volkswagen, opens Leeds contact centre
TTEC Holdings has announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network. The deal is part of Volkswagen Group UK’s five-year digitalisation plan which aims […]
TTEC win 2 top awards at the 2019 ECCCSAs
TTEC has won 2 awards in recognition of delivering customer experience excellence at the European Contact Centre & Customer Service Awards (ECCCSAs), held in London. TTEC Krakow was awarded the prestigious “Outsourced Contact Centre of the Year” for the best outsourced European centre with an efficient and effective customer and colleague focused operation. In addition, […]
TTEC and livePerson form strategic partnership to fuel AI-powered digital transformation for enterprises
TTEC Holdings and LivePerson have announced a strategic partnership to redefine the customer experience with digital engagement, messaging and AI-driven automation. The TTEC-LivePerson partnership brings together two customer experience pioneers to help brands improve NPS and CSAT while also reducing friction and accelerating customer experience and digital transformation. It enables conversational commerce, which gives consumers a way to […]
Contact Centre Automation: Best Practices for 2020
By TTEC With the digitisation of contact centre operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) are literally changing the face of customer care. However, just because you can automate something in the contact centre doesn’t mean you should. To know which tasks to […]
TTEC Europe wins Business Improvement Strategy Award at the 2019 Contact Centre Network Northern Ireland (CCNNI) Awards
TTEC’s Belfast contact centre were winners of the “Business Improvement Strategy” award, as well as being named a finalist for “People Engagement” at the recent 2019 Contact Centre Network Northern Ireland (CCNNI) Awards. In the last 12 months, TTEC Belfast has undergone a huge transformation to better engage employees and provide their customers clients with […]
TTEC makes waves with European expansion
TTEC has signalled its intentions in Europe and the wider EMEA region with new clients across the technology and manufacturing industries, key local exec appointments and the hiring of 50 new employees at its Sofia facility. The latter location is now providing multi-lingual on-call support with SLA compliance, service desk response, customer care and growth […]
