8th & 9th September 2025
Hilton Deansgate, Manchester
6th & 7th May 2026
Radisson Hotel & Conference Centre London Heathrow

AI-based support increasingly accepted by consumers, says survey

Improved efficiency and personalised support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions. That’s according to a new regional survey by Vonage, which says the findings demonstrate consumers have grown exceptionally more receptive to the use of AI in customer support. Seventy percent (70%) of respondents believe that AI has […]

WHITE PAPER: Video in the contact center – How to future-proof your CX

By Vonage Putting your customers first by serving them on their channel of choice can be challenging and complex for both your business and agents. Adding video to the mix can take that to the next level. Adrian Swinscoe, best-selling author and Forbes contributor, outlines these challenges and provides industry-specific use cases in his new […]

Vonage expands Contact Centre solution with ServiceNow integration

Vonage has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centres that rely on customised agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Now more than ever, organisations are […]