WHITE PAPER: Video in the contact center – How to future-proof your CXhttps://contactcentresummit.co.uk/wp-content/uploads/2021/11/Vonage-1-2.png 960 640 Guest Post Guest Post https://secure.gravatar.com/avatar/abb249055208c7af4d35568e422dfd63?s=96&d=mm&r=g
Putting your customers first by serving them on their channel of choice can be challenging and complex for both your business and agents. Adding video to the mix can take that to the next level.
Adrian Swinscoe, best-selling author and Forbes contributor, outlines these challenges and provides industry-specific use cases in his new whitepaper: Video in the Contact Center – How to Future-Proof Your CX.
Download to read how video can take your CX into the future.