WEB SELF-SERVICE MONTH: Tracking the evolution of a game changer for contact centres
The rise of digital media revolutionised customer service, and web self-service has been a key driver of this transformation. As technology has advanced, so too have the capabilities of web self-service tools, offering customers increasingly sophisticated ways to resolve their issues and find the information they need… Early Web Self-Service: Initially, web self-service was limited to basic FAQs and contact […]
How to effectively implement Web Self-Service Chat
Web self-service chat solutions, increasingly powered by sophisticated AI, offer an exciting frontier for contact centres, enabling swift customer interactions and potential cost reductions. However, a hasty or ill-informed implementation can lead to customer frustration and missed opportunities. Here’s a guide to the crucial considerations for contact centre managers contemplating these solutions, as detailed by […]
Do you specialise in Web Self Service or Chat? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in October we’re focusing on Web Self Service/Chat solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
