WEBINAR: The People Factor – Register today!
It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored. With this in mind, Kura commissioned Ember Services […]
Looking to improve your customer experience?
In this ‘Age of the Customer’, great customer experience is expected every time. We’d like to share with you some of the techniques you can use to improve performance, transform customer engagement, increase productivity (by 25%) and reduce costs within your contact centre. Join us on our summer webinar series. Invest and reap the rewards […]
