By Woven
#1 Reducing cost is probably the obvious reason why businesses outsource their customer contact centre, but there are many more incredibly valuable benefits of partnering with a specialist outsourced contact centre provider.
So, what are they?
#2 Trained Staff Always Ready and Available
Outsourcing provides trained professionals right at your fingertips. It takes away the hassle of finding the right candidate for the job and the stress of searching through endless CV’s for the right fit.
#3 Customer Service Experts
Outsourcers are experts at delivering exceptional customer service. Long hold times, multiple touchpoints or lack of channels can all have a detrimental effect on your business.
Satisfied customers are repeat customers which in turn provides revenue growth. Top call centres become an extension of your brand, a partner you can trust to treat your customers as though they were their own.
#4 Technology
The evolution of technology has given customers more ways to reach a business than ever before. A huge advantage of outsourcing your call centre is the built-in tech that comes with it. They can provide innovative bespoke technology that your in-house operation might not even have thought about. Customisable CRM platforms, Chatbots, Voicebots, Automation capabilities and the list goes on…when you outsource to a call centre you provide yourself with the opportunity to provide a service backed by the best technology available in the industry.
#5 Real-time Reporting
Blending expert analysts with powerful, customsied analytics-based scoring and reporting tools empowers clients, managers and advisors with results, insights and advice that drive self-improving operations.
#6 24/7 Service
Customers don’t only have questions or queries 9-5, Monday-Friday. Instead of limiting your customers to time frames you can be available to provide a service at a time that is convenient for them.
Here at Woven we are not just an outsourcer; we offer a new way of working. Our people are powered by our technology to meet the needs of your business.If you want to find out more, get in touch with us on 03331037337 or email hello@wearewoven.com
