The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.
ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.
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Category Listing
This is the list of categories open for entry in 2024. For all the details, click here.
Operational Excellence
- Best New Customer Contact Operation
- Most Effective Management of Peak Demand
- Greatest Impact of Artificial Intelligence (AI)
- Most Effective Application of Technology
- Best Fight Against Fraud – NEW
- Most Effective Sales Approach – NEW
- Best Supporting Team
- Best Cross-Functional Collaboration
- Best BPO Partnership
- Most Effective Improvement Initiative
- Most Effective Strategic Transformation Programme
Employee Experience
- Most Effective Learning and Development Programme
- Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
- Greatest Environment, Social and Governance (ESG) Impact
- Best Customer Centric Culture
- Best Employee Experience
Customer Experience Awards
- Best Contact Strategy
- Best Use of Data & Insights
- Best Customer Experience Redesign
- Best Innovation in Customer Service
- Best Multilingual Customer Service
- Best Approach to Supporting Vulnerable Customers – NEW
- Best Customer Service into Europe
- Best Customer Service Team
- Outsourced Contact Centre of the Year
- Contact Centre of the Year
- Best Pan-European Customer Contact Operation
- Best Customer Experience
