Every patient interaction is a goldmine of insight — if you can access it. Hear is a conversation intelligence platform that transforms 100% of your calls into real-time, actionable data — without the manual effort.
Used by contact centers across industries like Retail, Financial Services, and Telecom, Hear automates quality assurance, scores agent performance, and uncovers sentiment trends — all in a single, intuitive dashboard.
But in healthcare, the stakes are even higher. Every call could involve an urgent support request, a billing concern, or a critical follow-up. Yet most providers still review just 2% of conversations, leaving massive blind spots in service quality, compliance, and operational performance.
That’s where Hear makes the difference.
Trusted by healthcare providers and service partners, Hear gives you the visibility and speed to:
Ensure regulatory compliance
Automatically detect HIPAA-sensitive terms, script deviations, and risk triggers — with instant alerts and QA.
Improve patient experience
Identify frustration signals, track sentiment, and deliver precise feedback to agents managing high-emotion or high-stakes interactions.
Reduce missed appointments and call-backs
Spot scheduling gaps or recurring confusion early — and address them before they affect care outcomes or satisfaction.
Boost operational efficiency
Evaluate agent performance at scale, surface workflow issues, and reduce handling time — without sacrificing empathy or quality.
All insights are delivered instantly, from a single dashboard — no spreadsheets, no silos, no delays.
Whether you’re a healthcare provider, insurer, or BPO partner, Hear helps you deliver better care, faster — with higher compliance and lower operational cost.
Visit our website to learn more or book a quick demo today.
