If you run a contact center, you’re sitting on one of the most valuable — and underused — assets in your entire business. For the first time, we’re helping you unlock it.
Getting answers to vital questions like: Why are my sales slipping? Why is customer satisfaction declining? How can we reduce refund requests? has never been more critical in today’s economic climate. But where can you find those answers?
The truth is, you already have them.
The real story of your business lives in the daily conversations between your team and your customers. The real question is: Are you truly hearing what’s being said?
Most organizations only review about 2% of their customer interactions. Why? Because analyzing conversations has traditionally been slow, manual, and exhausting. That means the insights you get are delayed, fragmented, and far from the full picture.
In a high-stakes, fast-moving business environment, that’s a problem you can’t afford.
At Hear, we exist to solve it. From day one, our purpose has been to help contact centers turn every interaction into an opportunity for improvement — in both customer experience and business performance. That mission fuels everything we do.
Our conversational intelligence platform is built to provide total visibility — from quality assurance and reporting to agent scoring and compliance — so you can take fast, strategic action where it matters most.
With Hear, you can transform raw interactions into unrestricted insights and proactive intelligence for your business, all coming from a unified source. Analyzing 100% of your conversations also powers automated QA and performance processes — unlocking real improvements in agent behavior and efficiency.
The payoff? More sales, higher customer retention, better satisfaction scores, enhanced compliance, and greater operational agility.
Ultimately, it’s about clarity. Are you hearing what’s happening on the front lines — and can you respond in time to make a difference?
Turn conversations into your competitive edge. Upload one of your calls to get a quick preview of what Hear can do for you.
