As organisations embrace AI and digital customer service tools, many are now discovering the untapped potential of one of their most powerful assets: voice-enabled Microsoft Teams—where real conversations, insights, and transformation begin.
Voice isn’t just another channel. It’s where relationships are built, emotions are heard, and decisions are made. And when that voice is captured through Teams, it becomes more than a call—it becomes the foundation for a smarter, more connected Contact Centre.
Here’s why Teams Voice is the ideal place to start:
- It’s already familiar: Most businesses use Teams daily. Adding voice simply expands its value and impact.
- It creates intelligence: With built-in transcription, call summaries, and sentiment analysis, every interaction becomes a rich source of insight.
- It connects to AI: Teams Voice integrates seamlessly with Microsoft Copilot, Botario, and Agent Assist—empowering agents in real time and automating routine tasks.
- It enables long-term transformation: From automated support bots to CRM integration and beyond, it opens the door to a new kind of customer experience.
This journey starts with enabling voice in Teams—but it doesn’t stop there. It leads to broader AI adoption inside your organisation, smarter customer engagement, and ultimately, Agentic AI: systems that don’t just inform, but act on your behalf.
Voice-enabled Teams becomes the anchor for this evolution. It’s how businesses are beginning to deliver faster, more personalised, and more intelligent support—while improving efficiency and building trust.
Ready to see what’s possible?
Discover how Teams Voice can take your Contact Centre from cloud calling to AI-powered transformation.
Click here: https://blog.nfon.com/gb/why-voice-enabled-teams-is-the-key-to-contact-centre-transformation
It all starts with a conversation. And Teams Voice makes every one count.
